Terms of service and refund policy
General conditions of sale
1. Purpose and conclusion
1.1. These conditions govern exclusively the sale of goods online by «Ancora Pens Distribution Co Ltd» (hereafter referred as «Ancora».
1.2 In order to conclude the contract, the contracting party must be entered and registered in electronic format in the company database, with all that party's data useful for delivery and possible invoicing of the goods, in addition to the latter's acceptance of the present conditions. Following registration, the purchaser can identify the item or goods he/she intends purchasing and forward the request to «Ancora» which reserves the right to suspend or terminate, at any time, the publication and updating of the catalogue of goods for sale, or modify all or any part of it, at its sole discretion and without prior notice.
1.3. Trademarks and other distinctive signs reproduced on the online Catalog are the property of «Ancora» which prohibits the reproduction of any part.
1.4. The conclusion of the contract is in any case subject to the final and unappealable approval of «Ancora», which, in case of non-acceptance, must notify the purchaser, in the manner it deems most appropriate, within 30 days of sending of the order; in the absence of communication in the said period the contract shall be understood as concluded.
1.5. «Ancora» is free not to accept orders at its sole discretion, and excludes any contractual or non-contractual liability for any direct or indirect damage caused by the non-acceptance, even a partial, of an order. «Ancora» ensures, through its electronic system, processing and fulfillment without delay. If an order exceeds the amount present in the warehouse, it will make known by e-mail to the purchaser a non-availability of the good or what is the waiting time to get the chosen item, asking whether the order is confirmed or not. «Ancora» undertakes to deliver the goods within 120 days of receipt of the order with the customer data
1.6. «Ancora» undertakes the supply obligations exclusively for the goods specified in the order. Any modifications required by the purchaser after forwarding of the request must be sent in writing at the addresses specified at point 1.1 and shall be subject to further acceptance by the seller who, because of the modifications requested, will eventually change the delivery dates and prices with respect to the original order.
1.7. It is specified that any term or condition included by the customer in the order, in correspondence or elsewhere is invalid and ineffective unless specifically accepted in writing by «Ancora».
1.8. The order confirmation is not in any way to be interpreted as implicit acceptance of conditions or clauses contained in the order or elsewhere, if they are not expressly mentioned in the confirmation itself and the will of «Ancora» to accept them is not clearly expressed.
1.9. The sales contract is governed by these general conditions, which are an integral and essential part of the sales contract, even if not expressly referred to in the order and/or order confirmation.
1.10 «Ancora» is in no way responsible in case of incorrect communication of the data relevant to the order by the customer (such as: the name and address given for shipment of the purchased product, the characteristics and the quantity of the ordered products).
2.1. The purchaser must pay for the goods according to the methods specified in the order form and cannot for any reason and under any circumstances defer or suspend the agreed payments even if disputes arise regarding the performance or interpretation of the present contract.
2.2. «Ancora» offers to its customers different payment methods:
2.2.1. Card Payment;
2.2.3. Wire transfer;
In any case the payment must be made by the buyer with the order.
3. Shipment and delivery
3.1 «Ancora» shall provide for packing the goods in order to ensure their integrity and shall send the same exclusively to the address indicated by the purchaser.
3.2. The signing by the customer of the carrier's transport document entails full acceptance of the delivered goods as regards, for example, the packs, the number of packages received, the correspondence between ordered and delivered products, the integrity and exterior characteristics of the products.
3.3. The purchaser is required to immediately check the state of the delivered goods and the respective packages, and that they actually correspond to the ordered goods, if necessary, making immediate written observations on the delivery order.
3.4. Even if the packaging is intact, the goods must be carefully checked by the customer, and any defects and apparent non-compliance (and therefore objectively recognizable through normal diligence) of the goods must, under penalty of cancellation, be reported to «Ancora» in writing within and not later than 3 (three) calendar days from the date of delivery.
3.5. «Ancora» declines all liability for any delays due to force majeure such as: accidents, explosions, strikes, lockouts, earthquakes, disasters, floods, riots, laws, regulations and orders issued by State authorities, and other difficult or impossible to foresee events that entirely or partly prevent fulfilment in the agreed times or ways and any other case of delay not attributable to its malice or serious fault.
4.1. You have 7 calendar days to return an item from the date you received it.
4.2. To be eligible for a return, your item must be unused and in the same condition that you received it.
4.3. Your item must be in the original packaging.
4.4. Your item need to have the receipt or proof of purchase.
5.1. Once we receive your item, we will inspect it and notify you that we have received your returned item. The inspectation may take up to 7 days. We will immediately notify you on the status of your refund after inspecting the item.
5.2. If your return is approved, we will initiate a refund to your credit card (or original method of payment) during the 3 working days.
5.3. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
6. Right of withdraw
6.1 The notice of withdrawal can be sent by email with confirmation of receiving.
6.2 The right of withdrawal is excluded in relation to the supply of goods tailor-made to specifications or clearly customized.
6.3 The buyer must return the product purchased and the refund will be suspended after the receiving of goods.
7. Warranty and support
7.1. «Ancora» gives 24 months guarantee from the date of delivery, provided that the complaint of lack of conformity has taken place in writing within 10 days of discovery of it and the goods have been returned to the seller for inspection.
7.2. The purchaser immediately loses the warranty coverage for the goods if, without the prior written permission of «Ancora», he/she has operated on them directly and/ or requested third parties for assembly and/or disassembly and/or replacement of parts.
7.3. The warranty provided for defects is ineffective when:
7.3.1 the attached documents proving the purchase at «Ancora» appear altered or illegible; the request will be processed only if the product will be returned with invoice or receipt and order confirmation form;
7.3.2. the product codes or serial numbers are altered, deleted, removed or made illegible;
7.3.3 the product has been repaired or modified by unauthorized personnel, before «Ancora» was able to proceed with the technical check;
7.3.4 the result of the technical check reveals that the defect of the product comes from negligence or careless use;
7.3.5 whenever the fault is not found to be due to production, manufacturing or packaging defects.
8.1. The purchaser hereby renounces to compensation between the obligation to pay and any claims for eventual creditor positions of any kind.
9. Applicable law and competent court
9.1.The above-specified terms and conditions of sale are governed exclusively by Cyprus law, regardless of where the purchaser is located or the order has to be sent to.
9.2. For any controversy or dispute arising from this agreement shall be settled exclusively by the court where the consumer has residence.
Thank you very much! Each pen is really wonderful!
Hi, The pen was delivered yesterday as planned and it is as beautiful as in the pictures (or possibly more). Thanks a lot!
Fast international ship. Good seller, thank you
Everything in the highest culture. Fast shipping. Item as described. Great contact. I RECOMMEND ! Thank you. Greetings.
Very beautiful, solid and can be posted and become a very large pen. The 18K M nib is with some good flex and nice flow of ink. The nib is not as smooth as Visconti and Montegrappa pens but provide more feedback to me, just like writing with 4B pencil. The pen can house a Bock 250 nib assembly without a problem. I shall return for more of the Ancora pens, stunning!
Can't believe I got my pens so fast. Well packed & in great shape. Beautiful pens!!! Great people to do business with.
Pens with history and incredible quality. I finally found a place where I can order gifts for my loved ones for every taste! Thank you!